Client Technology Manager

Profile

About Us
Founded in 1995, Eze Castle Integration is the market leader in IT services, technology and consulting for hedge funds and alternative investment firms.
Over 600 hedge funds, managing more than $300 billion in assets, entrust their technology operations to us and for good reason. We employ the industry's best and brightest technology professionals. Our business processes are mature and our premier customer service is tailored to match the unique requirements of our hedge fund clients. Plus, we have launched over 1,000 hedge funds and have a deep partner network that ensures clients gain preferred access to the industry's best solutions.
On top of all that, we offer the industry's broadest portfolio of hedge fund-specific Solutions and Services including: Outsourced IT, Managed Services & Private Cloud Computing, Professional Services, Project & Technology Management, Telecommunications, Network Infrastructure Design and Management, Business Continuity Planning and Disaster Recovery, Archiving, Storage and Internet Services.
And, we have offices in Boston, Chicago, Dallas, Geneva, Hong Kong, London, Los Angeles, Minneapolis, New York, San Francisco, Singapore, and Stamford.
Position Summary:
The Client Technology Manager is the technical lead and escalation point for desktop services at our client sites. He/she is responsible for overseeing the day to day activity for a team of engineers. This includes daily support incidents, server troubleshooting, hardware/software installation and upgrades, new infrastructure build outs and relocations, as well as mentoring engineers, performing performance reviews, and ensuring that engineers are following best practices and standards.
Position Responsibilities:
Manages Client Site Technology
• Responsible for the build-out and maintenance of the entire client infrastructure
• Acts as technical escalation for engineers and helpdesk
• Acts as technical PM for new client build-outs and upgrades to existing clients
• Identifies areas to improve clients’ technical environment and partners with CRMs to make recommendations to the clients
• Reviews any new process, procedure or new product roll outs
• Configures AD, Exchange, BES, Citrix, RSA, ISA, as well as switch and firewalls
• Participates in on call rotations
• Produces reports and reviews utilization numbers each week
• Reviews utilization numbers
Staff Management and Professional Development
• Interviews, hires and retains top talent
• Professionally develops a team of systems engineers, in both the technical and non-technical competencies
• Monitors staff’s ConnectWise entries and utilization requirements weekly
• Sets personal utilization goal requirements for each engineer
• Works with each employee to set short-term (quarterly) and long-range (1-3 years) goals (utilize Scorecards)
• Conducts semi-annual and annual performance reviews
• Conducts one/one meetings with staff members on a regular basis
• Conducts bi-weekly staff meetings
• Creates an environment of effective communication & collaboration
• Trains on ECI standards for build-outs
• Mentors on ECI’s best practices
Role Competency Requirements:
• Technical Skills
o Understands specialty equipment
o Keep knowledge up-to-date
o Is a technical resource for others
o Follows technology practices and standards
• Decision Making/Judgment
o Recognizes problems and responds
o Systematically gathers information
o Sorts through complex issues
o Seeks input from others
o Addresses root cause of issues
o Makes timely decisions
o Can make difficult decisions
o Uses consensus when possible
o Negotiates effectively
• People Management
o Defines roles and responsibilities
o Motivates and challenges employees
o Delegates effectively
o Rewards contributions
o Manages collaboratively
• People Development
o Provides feedback and coaching
o Rewards hard work and risk taking
o Takes mentoring role
o Challenges and develops employees
o Accepts mistakes
o Provides visibility/opportunity
Position Requirements:
• BA/BS degree in the field of Computer Science or equivalent field and/or 5 years of experience with a minimum of 3 years of end user support
• Minimum 5 years of effectively managing a team or process
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Strong documentation skills
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed
• Sharp attention to detail
• Ability to provide complex problem-solving
• Capable of Multitasking in a high pace environment, effectively and efficiently
• Exceptional customer service orientation
• Ability to demonstrate client sensitivity
• Experience working in a team-oriented, collaborative environment
• Outstanding client services skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to interface with high profile financial industry clients on a daily basis
• Certifications with any of the technical requirements listed below strongly preferred
Technical Requirements:
• Advanced Knowledge of Microsoft Windows Server 2003/2008, Active Directory and Exchange 2003/2007
• Microsoft SQL Server 2005, 2008
• Blackberry Enterprise Server 4.x-5.x
• Citrix Metaframe 4.5 and XenApp 5.0
• Barracuda Spam filtering and Trend IMSS
• Strong Understanding of networking concepts, TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
• Deploying Enterprise level networks with Cisco PIX/ASA firewalls, and catalyst switches
• Email and Spam troubleshooting
• Building Servers (Dell PowerEdge and HP Proliant)
• Data Backup and Recovery with Symantec Backup Exec or similar Enterprise Software
• Symantec Antivirus or similar Enterprise Software
• Financial Industry Experience including familiarity with market vendor applications
• Experience with Linux or Solaris
• Scripting knowledge (VB, Batch, WSH)
• Familiar with Storage Area Networks (Netapp, EMC) and Virtualization (Vmware, XenServer)
Work Conditions:
• Ability to work in an independent environment
• Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
• Ability to travel (infrequently) for business and work beyond normal business hours when necessary
• Willing to work extra hours as needed (including late nights and weekends
• Ability to be flexible and successfully respond to multiple work pressures
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
• Lifting and transporting of moderately heavy objects, such as computers and peripherals
We offer competitive salaries and our generous benefits package includes health and dental insurance at great employee rates (CIGNA in alliance with Tufts Healthcare PPO), life insurance, short/long term disability, paid time off and holidays, a 401K plan and performance incentives. Come work for the leader in cutting edge technology and see for yourself how we value our clients and employees alike.
Eze Castle Integration is an Equal Opportunity Employer.
Beth Jacobsen
Eze Castle Integration
529 5th Avenue
7th Floor
New York, NY 10017
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Web: ****

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