Network Support Engineer II UNIX - fluency in Japanese required

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Our Employees
Are valued and empowered, collaborative and team oriented, innovative in their approach and passionate about their work. They are reliable, trustworthy and open with a high level of integrity. They value diversity, are inclusive and are committed to a global mindset
Position Summary:
The Network Support Engineer II (NSE) provides remote technical assistance on F5 products to internal and external customers and F5 partners in Japan. Hours are Mon-Thurs in 10 hour shifts
Responsibilities
:* Provides Level 1 and Level 2 technical support to troubleshoot and resolve hardware and software issues on F5 devices* Proactively and effectively communicates status, plan-of-action, and resolution of issues* Provides F5 customers and partners with a consistently high-quality support experience* Participates in on-going training with F5 products and related technologies* Maintains high schedule adherence (work hours and on-phone time)* Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication* Manages multiple cases and prioritizes based upon customer and business needs* Follows standards-based processes defined in F5's Quality Management System (QMS)* Performs additional projects as required
Qualifications:
* Language requirements: Must be fluent in both English and Japanese* Minimum 3-4 years' experience in a technical support role, working with relevant technologies* Support experience with corporate customers in production environments preferred* BA/BS degree or equivalent experience preferred* Hands on technical experience with and very knowledgeable on LAN/WAN operations, Network protocols,* Advanced knowledge of UNIX or Linux Operating systems required* Experience with networking hardware strongly preferred* Intermediate understanding of TCP/IP protocols and the OSI model* Proficient with Windows OS* VLAN - setup and Implementation* Knowledge of DNS protocol/BIND* Able to work with moderate supervision* Proven track record in a team environment* Analytical thinker with strong attention to detail* Must be able to read, write and speak English fluently, including technical concepts and terminology.* Must be able to relay technical information to customers with varying skill levels* Experience with Siebel a plus
Physical Demands and Work Environment:
Duties are performed in an office environment while sitting at a desk or computer table. Ability to utilize a computer keyboard. Communicate on the telephone via headset. Ability to read material on computer monitor. Position requires shift work (weekends and weekdays)
NASDAQ:
FFIVF5 Net works, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.
F5 Networks, Inc.
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