Help Desk Analyst Jobs
A help desk analyst trains and assists help desk personnel in resolving issues reported by customers through phone, e-mail, ticketing system, or by any other mode. A help desk analyst keeps records of problems and their solutions in detail so as to provide updates to the clients whenever required. A help desk analyst monitors the document status of complaints or requests until they are resolved, researches on various issues and provides appropriate response to end users, and assists users through simple problem solving procedures. Monitoring voice mail, e-mail, messages, and related information for supporting inquires is also required.
A help desk analyst should have an associate degree in information technology or other related field. A help desk analyst should have experience with common office computer programs such as MS/Office, MS/Windows, MS/e-mail, MS software applications, and e-mail applications. Ability to coordinate variety of activities and manage multiple priorities in a busy office environment is also required. A help desk analyst must have well-developed interpersonal, organizational, and problem solving skills so as to be able to provide a high level of customer service.
A help desk analyst trains and assists help desk personnel in resolving issues reported by customers through phone, e-mail, ticketing system, or by any other mode. A help desk analyst keeps records of problems and their solutions in detail so as to provide updates to the clients whenever required. A help desk analyst monitors the document status of complaints or requests until they are resolved, researches on various issues and provides appropriate response to end users, and assists users through simple problem solving procedures. Monitoring voice mail, e-mail, messages, and related information for supporting inquires is also required.
A help desk analyst should have an associate degree in information technology or other related field. A help desk analyst should have experience with common office computer programs such as MS/Office, MS/Windows, MS/e-mail, MS software applications, and e-mail applications. Ability to coordinate variety of activities and manage multiple priorities in a busy office environment is also required. A help desk analyst must have well-developed interpersonal, organizational, and problem solving skills so as to be able to provide a high level of customer service.
search related to: Help Desk Analyst Jobs
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770 matches
| date | location | job title |
| Apr 23, 12 | |
USA-RI-Providence | |
Help Desk Supervisor
.... Supervisor - The Help Desk Supervisor will be responsible for supervising the Firm’s Global Help Desk with operatives located both in Rhode Island and London. The Help Desk Supervisor will report dir.... |
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| May 02, 12 | |
USA-MD-Columbia | |
Help Desk Support Specialist
.... LLC Help Desk Support Specialist Location City, State Zip Post Date Salary Range Reports T o Headquarters Columbia MD 21044 N egotiable IT Director Overview IMPAQ International, a growing and dynamic.... |
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| May 04, 12 | |
USA-SC-Aiken | |
Help Desk Analyst
.... Analyst RFQ Number 0000045588 Duration 12 Months (2000 hours S/T and 200 O/T per year) US Citizenship Required? Yes Duties/Responsibilities Responds to inquiries and requests for assistance with the.... |
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| May 02, 12 | |
USA-SC-Aiken | |
Help Desk Analyst
.... Months (2000 hours S/T and 200 O/T per year) US Citizenship Required? Yes Duties/Responsibilities Responds to inquiries and requests for assistance with the organization's computer systems or PC's. I.... |
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| Apr 27, 12 | |
USA-VA-Lebanon | |
Help Desk Analyst
.... Analyst Opportunity supporting customers in a fast paced Help Desk / Service Desk Environment. Help Desk Analyst resolves technical problems and answers queries that originate by telephone, voice mai.... |
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