Help Desk Manager Jobs
A help desk manager supervises and trains help desk specialists to identify routine and high priority system and software problems, as well as assign corrective actions to solve the problems. A help desk manager is responsible for coordinating system trouble reports with database analysts, application programmers, and functional database managers. Ensuring compliance with electronic and physical security procedures and standards, establishing and implementing effective call reporting and action system, managing the desktop technicians and server administrators, and assuming the role and duties of CTO as and when necessary may form part of duties.
The work of a help desk manager may also include strategic planning, resolving customer service issues, performing financial, cost benefit analysis, hands-on-technical troubleshooting and support, and managerial work.
A help desk manager should be highly skilled and experienced to provide leadership, vision, direction, and inspiration for all support functions. Experience working with Windows XP desktops, Exchange 2003, IIS, Vmware, Basic Disaster Recovery, Advance DNS, Advance Active Directory, and/or Intermediate Infrastructure Planning may prove advantageous. A help desk manager must possess at least 1 year of supervisory experience.
A help desk manager supervises and trains help desk specialists to identify routine and high priority system and software problems, as well as assign corrective actions to solve the problems. A help desk manager is responsible for coordinating system trouble reports with database analysts, application programmers, and functional database managers. Ensuring compliance with electronic and physical security procedures and standards, establishing and implementing effective call reporting and action system, managing the desktop technicians and server administrators, and assuming the role and duties of CTO as and when necessary may form part of duties.
The work of a help desk manager may also include strategic planning, resolving customer service issues, performing financial, cost benefit analysis, hands-on-technical troubleshooting and support, and managerial work.
A help desk manager should be highly skilled and experienced to provide leadership, vision, direction, and inspiration for all support functions. Experience working with Windows XP desktops, Exchange 2003, IIS, Vmware, Basic Disaster Recovery, Advance DNS, Advance Active Directory, and/or Intermediate Infrastructure Planning may prove advantageous. A help desk manager must possess at least 1 year of supervisory experience.
search related to: Help Desk Manager Jobs
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31 matches
| date | location | job title |
| Apr 24, 12 | |
USA-NY-New York City | |
Service/Help Desk Manager
.... an experienced Service/Help Desk Manager with strong technical and leadership capabilities to join our team in New York, New York. This is an ideal opportunity for someone who is looking for a positi.... |
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| Apr 20, 12 | |
USA-DC-Washington | |
Help Desk Manager (NCI: Help Desk Manager)
.... the Help Desk Manager , you will have the opportunity to manage help desk staff staff who serve as the primary point of contact for users and Level III support staff to report all problems associate.... |
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| Apr 27, 12 | |
USA-NY-New York City | |
Service / Help Desk Manager
.... Desk Manager with strong technical and leadership capabilities to join our team in New York, New York. This is an ideal opportunity for someone who is looking for a position that allows you to work .... |
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| Apr 23, 12 | |
USA-FL-Miami | |
Help Desk Manager
.... opportunity in Coral Gables, FL. MAJOR JOB FUNCTION: The incumbent is responsible for managing the day-to-day operations of the help desk as well as identifying, researching and resolving complex te.... |
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| Apr 22, 12 | |
USA-DC-Washington | |
Help Desk Manager (Req. # 2018)
.... Science (AAAS) Company Profile | Current Opportunities (14) Job Location(s): Washington, DC Employment Term: Regular Employment Type Full Time Start Date: As soon as possible Starting Salary Range: .... |
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