Resolvit Resources, LLC
Raleigh, NC, United States
Service Desk Database Administrator (DBA)
Raleigh North Carolina
Bringing Solutions That Make Business Better
Join Resolvit as a Service Desk Database Administrator
and be part of a creative, forward-thinking team. Our success at deploying skilled, highly knowledgeable experts has landed us on the Inc. 5000 list of America’s fastest-growing companies four times – and we’re just getting started.
As the Service Desk Database Administrator
, you will handle the normal influx of database support requests, route cases as needed, and document procedures for resolving the root cause of an incident. You will interface with vendors with respect to user issues. In addition, you will help facilitate the service life cycle process which includes understanding the current versions of software in production and corresponding software updates and patches needed.
What You’ll Need to be Successful:
1 to 3 years of experience as a DBA administering MS SQL Server and Oracle RDMS with tasks including: Database backup and recovery
Patching and upgrades
Installing and building database structures
Developing and maintaining shell scripts
Query and performance tuning
Developing and maintaining documentation
1 to 3 years of experience with Problem Determination/Root Cause Analysis
Great customer service attitude and customer service experience skills
Understanding of ITIL and Service Management
Experience with configuration (new issue types, custom fields, and permissions)
Experience using a ticketing system such as JIRA
Experience supporting users remotely over the phone and using remote control tools
Ability to multi-task, prioritize, and manage time effectively
Sole US citizenship
At Resolvit, you’ll be given the support you need to grow in your consulting career. In addition to opportunities for advancement and ongoing training, we offer:
Medical, dental, and vision insurance
Life insurance coverage
Long-term and short-term disability coverage
401(k) retirement plan with matching
Professional support from a dedicated Client & Employee Optimization Specialist
Networking opportunities with other consultants in your area
We currently have more than 100 open career opportunities across the country, so be sure to mention the appropriate Job Code with any correspondence!
Resolvit is an international technology consulting firm with industry-leading customers in the financial services, high tech, manufacturing, retail, life sciences, and government sectors. Through its partnerships, Resolvit delivers highly impactful, innovative solutions across five core areas: Infrastructure Modernization, Application Development Services, Enterprise Data Management & Analytics, Knowledge & Content Management, and Strategic Staffing.
Resolvit Resources, LLC
Website : http://www.resolvitresources.com/
Resolvit LLC is a fast-growing IT and management consulting firm that combines the deep experience and bench strength of larger systems integrators with the focus, dedication and responsiveness of a nimble, customer-driven operation.