Service Support Analyst desktop operating systems IT service management applications MS Suite

Profile

NCDOT-711642

Service Support Analyst-Typical Experience: 36-60 months

REQUIRED/DESIRED SKILLS

Skills

Required/

Desired

Experience

Desktop administrator ensures that incidents and requests are handled according to agreed procedures.

Required

3 Years

Investigate and resolve problems in systems and services ensuring that such problems are fully documented

Required

3 Years

Desktop administrator provides oral, written, or hands-on support to all hardware, software, and telephone users.

Required

4 Years

Utilize working knowledge of MS Office suite, desktop operating systems, IT service management applications, problem management systems

Required

3 Years

Responsible for a user, account, and service provisioning

Required

3 Years

Responsible for installing/deploying software on endpoints

Required

3 Years

Responsible for assigning and escalating new incoming support requests

Required

3 Years

Record, track, escalate, update calls, and close tickets thru problem management software

Required

3 Years

Desktop administrator resolves problems using electronic tools, manuals, and technical support documentation.

Required

3 Years

. Provide 12 x 6 on-call support for any systems with assigned responsibility and participate in project activities, as assigned by management

Required

3 Years

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855-818-5109

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518-218-1700

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Albany NY 12205

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Company info

Mvp Consulting Plus, Inc.