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Job Details

Senior Manager Infrastructure Operations IOS Business Relationship Manager BRM

Benton Harbor, MI, United States

Posted on
Nov 14,2019

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Nov 13, 2019
Benton Harbor, MI, US, 49022-2692
Requisition ID:
**MEMBERS ONLY**SIGN UP NOW***. is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.
Currently, we are seeking qualified candidates for a Senior Manager - IOS BRM opening to join our Global Information Services (GIS) CyberSecurity Team.
Day to Day
Today, you might be working with Global Information Services (GIS) Business Relationship Management (BRM) team on aligning cloud services to meet business demand. Tomorrow, could be engaged with a manufacturing facility managing the distributed data center within their facility and this evening communicating a major incident with regional leadership. Later in the week, you could be working to remove constraints on a critical project in the morning and a few hours later engaged in a critical discussion to coach a team member on how to engage differently for better results. The week could end in a priority discussion with BRM leadership on the need to address the technology debt both from a cybersecurity and operational point of view … testing your data driven negotiation and influence skills.
What You Will Do
Proactively manage sustainability of regional distributed data centers
Coordinate the migration of compute equipment into regional distributed data center or public cloud
Escalation focal for regional Major Incident Management and related communications
Own and lead regional Change Advisory Board - procedures, performance and execution
Facilitate planning and execution of regional BRM demand and IOS Service Delivery
Active member of regional BRM staff representing IOS interests and bidirectional sharing of critical messages
Engagement in IOSLT AOP huddles representing regional project status
Insure IOS Project Manager and Transition Coordinator are aligned to all critical regional projects
Represent IOS as active steering committee member for all regional projects
Lead project delivery and deployment as region transformations SAP landscape to Hana on Power delivery
Represent the Infrastructure, Operations, Winning Workplace and Cybersecurity functions in multiple regional forums
Report directly to the VP of Operations, Winning Workplace and Security with dotted line accountability to VP NAR GIS and VP GIS GPO and IOT
Lead ITIL processes and continuous improvements for enterprise and region
Interact with, influence, and negotiate requirements with GIS BRMs and IOS functions
Ability and need to frame infrastructure investments in support of the strategy to audiences at all levels within the region
Accountable for all IOS service delivery to the region ... Winning Workplace, Security, Infrastructure, Operations, Engineering, etc. Role will work across the IOS service delivery tower leads to bring the right solutions/services.
Lead and advise regional teams on tiering to balance business critically with architectural design for business continuity, recovery and resiliency
What You Need To Succeed
Servant leader mindset for responsible enablement of business objectives and employee activity
Passion for keeping the Whirlpool organization safe, secure and reliable
Ability to manage expectations, bring together and align different points of view
Possess outstanding executive presence and communication skills in oral and written form
Ability to establish positive working relationships and garner influence with other functions
Self motivated to own and solve difficult challenges and ability to motivate others to higher levels of performance and engagement
Good technical competence up and down the technology stack - user interface, applications, communications, infrastructure, database, storage, etc.
Project management capability for business case development, planning, and execution
Knowledge and experience in Agile methodology and leadership for cross skilled teams
Strong desire and aptitude for continuous learning and keeping abreast of new and emerging technology and cyber threats/vulnerabilities
Ability to travel globally
Bachelor’s degree required plus 5 years of IT experience, Business Relationship experience preferred
About us
**MEMBERS ONLY**SIGN UP NOW***. (NYSE: WHR) is the world's leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 65 manufacturing and technology research centers in 2018. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world. 
Additional information about the company can be found at, or find us on Twitter at @WhirlpoolCorp.
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