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Job Details

Technical Product Specialist I

Company name
Landis+Gyr Inc

Alpharetta, GA, United States

Employment Type

Sql, It, Engineering

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

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The Product Specialist I serves as an initial escalation point for technical issues that are complex in nature which are escalated from the program support teams. The position provides in-depth technical support by working across departments including Development, Engineering, SQA, Product Management, and Project Management. The Product Specialist I is responsible for driving a resolution to these technical issues, fully documenting the resolution in CRM, and cross-training other departments. If technical issues cannot be resolved, the Product Specialist I is expected to gather sufficient detailed technical information before escalating to the Engineering/Tier IV team. In addition, the position requires strong customer service skills and knowledge of utility business functions to support the Program Manager with the deployment of company solutions for Landis Gyr customers.

Owns test environments and test lab to support the deployment organization

Create relevant use case scenarios and appropriate solutions to demonstrate how the GridStream, Meter Data Management, Advanced Grid Analytics, or Advanced Load Management systems operates and supports improvements to the customer-facing test suite

Support System Acceptance Testing (SAT) for new customer deployments

Support manufacturing resources in First Article Testing (FAT) and monitor FAT processes

Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable

Adhere to formal change control processes

Develop subject matter expertise in at least one of the following products: two-way electric AMI technology, from head-end software to the field endpoints

Meter Data Management System from head-end to Customer Information System

Advance Grid Analytics data model and key modules

Advance Load Management including Demand Response and Demand Manager

Ensure CRM tickets are fully documented and resolved or escalated to appropriate support level within SLA guidelines

Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly

Support software installation activities for new releases and provide post-implementation support.

Test and support beta versions of software and identifies gaps in technical documentation such as release notes

Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions

Act as the liaison to the other business units within Landis Gyr, as needed, to resolve and follow through on issues / defects.

Required Skills

Strong analytical skills; able to complete methodical root cause analysis and troubleshoot technical issues

Highly adaptable in a dynamic work environment

Accustomed to working in an environment driven by high standards for service and system delivery

Excellent team player; self-starter with the ability to work unsupervised

Ability to plan and maintain schedules

Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions

Experience with Oracle or SQL Server database a plus

Excellent written and oral communication skills

Self-motivated, proactive, able to work under stressful conditions

Demonstrate customer focus with proven ability to resolve customer issues appropriately

Strong customer communication and service skills

Experience with wireless technologies is a plus

Background in software quality testing desired

Utility domain knowledge preferred

Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus

Ability to multitask and prioritize

Ability to travel approximately 25%.

Required Experience

Bachelor of Science in Engineering or Computer Science degree required

Experience in working with solutions involving both software and hardware

Utility operations experience is a plus

EOE AA M/F/Vet/Disability VEVRAA Federal Contractor

Company info

Landis+Gyr Inc
Website :

Company Profile
Landis+Gyr is the global industry leader in metering solutions for electricity, gas, heat/cold and water for energy measurement solutions for utilities. Since 1896 the company has been helping customers overcome operational, regulatory and consumer driven challenges by capturing the advantages and benefits of technology. Focused on quality, reliability and innovation, the Group offers a complete portfolio of energy meters and integrated smart metering solutions, enabling utilities and end-users to make better use of scarce resources, save operating costs and protect the environment by managing energy better – and to build the smart grid.