Associate Director Knowledge Management OCLO R-002252

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Job Summary:

The Associate Director will provide operational and technical advice and leadership for the enhancement and maintenance of the new enterprise-wide knowledge management system, known as Polaris. This system includes both a policy library and a policy clearinghouse system that will increase discoverability, facilitate dissemination of clear consistent information, and provide timely and relevant information to staff across FINRA, and potentially provide greater information to the public. Responsible for delivering high-quality content for Polaris to enhance the user experience. Ensures proactive regulatory record management with minimal supervision with the opportunity to collaborate across FINRA in support of the enterprise-wide knowledge management system.

Essential Job Functions:

• Utilizes expertise and independence in judgment in developing content for the enhancement and maintenance of the enterprise-wide knowledge management system and interfaces between operating departments and technology teams involved in executing this effort.
• Directs all aspects of project management involving planning, developing, organizing, and coordinating to ensure that the knowledge management system multi product content and elements are integrated and documented.
• Develops plans for a continuously maintained portal with a practice-focused user experience that is rich in content.
• Leads, delivers and assists with training and demonstrations of knowledge management and new technology systems across the organization.
• Works closely with internal stakeholders in relevant operating departments and technology teams to develop and catalog information, formulate search strategies, identify data sources, consult on data curation and retrieval processes, procedures, and policies. 
• Applies advanced proficiency in conducting research into matters of regulatory policy as necessary to maintain accuracy of content on the knowledge management system and new technology systems, and respond to questions.
• Regularly reviews and updates content to ensure design and functionality are retained, and user needs are continuously met.
• Manages technical maintenance of the knowledge management platform (e.g.., SharePoint)
• Promotes the integrated benefits of the knowledge management system so that FINRA guidance is shared effectively across the organization. 
• Maintains the knowledge management system, sources data from relevant teams, catalogs data, coordinates identification of additional materials, and provides input on edits, organization, and format of content for clarity, flow, and integrity.
• Guides the preparation and review of content in the knowledge management system that may require sophisticated analyses in consultation with senior-level OGC attorneys and business unit experts.
• Operates with independence in drafting updates to existing content and adding new content on key subject areas and gathers and incorporates views of operating department experts.
• Maintains and expands the taxonomy as needed or warranted to facilitate topical access to the knowledge management system and ensure that taxonomy changes are reflected in the appropriate systems to ensure richer user experience.
• Monitors traffic in the knowledge management system and reports systems usage and other key information.

Other Responsibilities:

• Participates in ad hoc special projects and initiatives as requested.
• Provides status reports of assigned matters or projects.
• Develops communications as needed for senior management.
• Provides and implements suggestions to increase efficiency and effectiveness of office procedures.

Education/Experience Requirements:

• Bachelor’s degree in information systems or computer science and a minimum of 7 years of relevant work experience, or equivalent combination of education and relevant work experience.  Law degree preferred but not required.
• Demonstrated content management or database management experience
• Experience with design and operations of knowledge management systems/platforms (e.g. SharePoint) preferred.
• Working knowledge of laws, rules, and regulations governing the securities industry preferred but not required.
• Strong project management skills required.
• Excellent organizational skills and oral and written communication skills.
• Excellent judgment, analytical, and interpersonal skills.

Working Conditions:

• Standard office environment.
• Extended hours as needed.

Company info

FINRA.