IT Support Specialist

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u003cpu003eBaker, Donelson, Bearman, Caldwell u0026amp; Berkowitz, PC has an immediate opening in its Memphis, TN office for an IT Support Specialist (tiers 2/3). Candidates must be customer-service oriented and proactive in anticipating and resolving issues while maximizing efficient use of computing resources.u003c/pu003enu003cpu003eResponsibilities:u003c/pu003enu003culu003enu003cliu003eAct as second level support.u003c/liu003enu003cliu003eProvide support for all applications.u003c/liu003enu003cliu003eProvide support for and rollout of new computer hardware.u003c/liu003enu003cliu003eTrouble-shoot, analyze, research, and resolve issues for users locally and firm-wide.u003c/liu003enu003cliu003eProvide u0027just in timeu0027 desk-side training to attorneys and staff.u003c/liu003enu003cliu003eActively participates in and assists in the pilot of any application updates.u003c/liu003enu003cliu003eProvide support for meetings and video conferences.u003c/liu003enu003cliu003eRecognize sense of urgency and responds appropriately.u003c/liu003enu003cliu003eCommunicates and provides appropriate progress and status as necessary to user and management.u003c/liu003enu003cliu003eDocument, track, and monitor all issues to ensure a timely resolution.u003c/liu003enu003cliu003eProactively, on a regular basis, tour all floors to be visible to users and during outage situations in need of assistance.u003c/liu003enu003cliu003eActs as a Subject Matter Expert (SME) on one or more software applications.u003c/liu003enu003cliu003eOther responsibilities as required.u003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eQualifications and Skills:u003c/pu003enu003cpu003eApplications:u003c/pu003enu003culu003enu003cliu003eMicrosoft Office 2016 and Office 365u003c/liu003enu003cliu003eProficiency with MS Office - MS Word (including styles), Excel, Outlooku003c/liu003enu003cliu003eMicrosoft Windows 10u003c/liu003enu003cliu003eNetDocuments or similar Document Management Systemu003c/liu003enu003cliu003eDocsCorp Suite u0026ndash; compareDocs, pdfDocs, cleanDocsu003c/liu003enu003cliu003eLitera Innovau003c/liu003enu003cliu003eIntapp Time (time entry) or similaru003c/liu003enu003cliu003eLexisNexis InterActionu003c/liu003enu003cliu003eAdobe Acrobat11 or DCu003c/liu003enu003cliu003eCisco Webexu003c/liu003enu003cliu003eMinimum of two years of User support or related experience. Law firm experience preferred.u003c/liu003enu003cliu003eExperience supporting Microsoft Office, Windows and other legal specific core applications.u003c/liu003enu003cliu003eExcellent verbal communication and interpersonal skills required to interact professionally with clients, lawyers, paraprofessionals, other staff members and outside vendors.u003c/liu003enu003cliu003eStrong analytical and problem-solving skills.u003c/liu003enu003cliu003eTechnical certifications such as A and MCP a plus.u003c/liu003enu003cliu003eAbility to effectively prioritize and execute tasks in a high-pressure, demanding, fast paced environment. Ability to work both in a team-based environment and independently.u003c/liu003enu003cliu003eFlexibility to work extended hours.u003c/liu003enu003cliu003ePossible travel for rollouts and additional location support.u003c/liu003enu003cliu003eAbility to lift pc equipment and desktop printers if necessary.u003c/liu003enu003c/ulu003enu003cpu003eMust provide minimum authorization to work in the United States. Resumes only accepted for job posted.u0026nbsp;u003c/pu003enu003cpu003eBaker, Donelson, Bearman, Caldwell, u0026amp; Berkowitz, PC is an equal opportunity employer and all qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, physical or mental disability, veteran status, gender identity, gender expression and marital status.u003c/pu003enu003cpu003eThank you for submitting your resume.u0026nbsp; u0026nbsp;After our hiring committee has had a chance to review all candidates for this position, we will reach out tou0026nbsp;onlyu0026nbsp;those that will be moving on to the next step in our recruiting process.u0026nbsp; We appreciate your interest in the position and will contact you if further action is necessary.u003c/pu003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:a0c6067b-4136-4d3e-cb97-976d42dbefe4,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2022-03-03T15:54:44.514Z},{JobBoardId:2f6b40a8-4e29-e740-a3db-cb1a1e4563b8,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2022-03-03T15:54:44.514Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

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