Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Denver, CO
View more jobs in Colorado

Job Details

Deskside Support Associate Job

Company name
Xcel Energy Inc.

Location
Denver, CO, United States

Employment Type
Full-Time

Industry
It, Sciences

Posted on
Feb 07,2019

Valid Through
May 23,2019

Apply for this job






Profile

Location(s): CO - Denver

 

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A professional position at Xcel Energy could be just what you're looking for.

 

 

Summary

Responsible to provide highly responsive tier 1 and 2 technical support to the dedicated energy trading department and/or the senior leadership of Xcel Energy to maximize technology availability and productivity. Provides prompt, courteous and professional desk side, remote and walk-around support to key business customers, as well as informal and one-on-one user training. Act as a point-of-contact for technology service requests, deployment, troubleshooting and repair of desktop and laptop hardware, peripherals and software utilized by energy traders and/or senior leadership (e.g., MS Office Suite, Windows, Internet, intranet, VPN, telephone, voicemail/Unified Messaging, email, proprietary applications, etc.). Provide technology support for special events within Xcel Energy. Candidates must have the ability to be onsite beginning at 6:00am MST (M-F). 

 

Essential Responsibilities

*Coordinate and manage the technical environment for the key business groups within the corporation; administrative configurations, profiles, network rules, security and desktop software. Provide on-site and remote technical 1st and 2nd level support to identified customers. Troubleshoot hardware, software and infrastructure problems and resolve them in a timely and efficient manner. *Direct interaction with the supported business area management when major changes are taking affect and the ability to describe those changes in non-technical terms as needed.  Continually update the business area users and management in regard to IT changes that affect their day to day working environment. *Configure, deploy, maintain and relocate desktops, laptops and other peripheral devices as directed for customers. *Complete special projects while ensuring as needed, while providing daily desk side support to assigned clients. *Use Helpdesk/Request/Problem Tracking system(s) to track all calls received in accordance with the established or documented procedures. Report unusual, alarming, or recurring problems to the appropriate level of management. *Maintain working knowledge of all corporate-deployed applications. Install and configure standard applications. Train and instruct users customers as necessary. *Execute daily management process activities to identify, prioritize and deliver high-value service assurance for technology equipment and software to critical customer groups. *Utilize existing methodologies, structures and reports to facilitate consistent, standardized interaction with business areas supported. *Prioritize outstanding issues and manage user expectation. Escalate high priority issues reported using established guidelines. *On call support is rotated weekly with one other member of the support team.  3 or fewer calls when providing after hours/on call support.  After hours calls are typically short and involve creating a ticket/calling the Integrated Operations Center to have other teams paged out.  Assist in monitoring major after hours changes by being on bridge calls.  

Required

*High school diploma or equivalent *3 years of experience in PC hardware and software diagnostics, troubleshooting and repair *Proficient in the administration of Microsoft operating system *Advanced knowledge of current PC technology, operating systems, applications, devices and networking (Wired /Wireless) *Excellent customer service, troubleshooting, problem solving and customer facing skills *Ability to work under pressure, manage multiple priorities and to operate as a key contributor within infrastructure services *Requires 24 X 7 on-call rotation for customer support *Proficient in the use of Microsoft Office suite

Preferred

*Associate's degree in computer science or related field (3 years of related experience would substitute for the degree) *Certifications (CompTIA A+, Network+, Security+, MCSE, etc.) *Must have the ability to be onsite beginning at 6:00am MST (M-F). 

 

_______________________________________________________________________________________________

 

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

 

Posting Notes:  CO - Denver || CO - Denver || United States (US) || Customer And Innovation || 56760:CO Bus Sys Infrastructure || Full-Time || Non-Bargaining ||

Requisition Number: 17592

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

Company info

Xcel Energy Inc.
Website : http://www.xcelenergy.com

Company Profile
Our name reflects our core value — excellence in energy products and services. We are committed to customer satisfaction by continuously improving our operations to be a low-cost, reliable, environmentally sound energy provider. We have been successfully proving this to our customers for more than 130 years and will work hard to continue with this commitment in the future.

Similar Jobs:
Job Description: Job Id E1970248 Job Title Embedded Software - Modem Common Services Post Date 02/19/2019 Company Division Qualcomm Technologies, Inc. CDMA Technology at http://www.qualcomm.com/about/businesses/qct ...
Software Engineer
Location : Boulder, CO
Company Overview LogRhythm is a world leader in NextGen Security Information and Event Management (SIEM), empowering organizations to successfully reduce risk by rapidly detecting, responding to and neutralizing damaging cyberthre...
Gogo Internship Broomfield, Colorado Position at Gogo Business Aviation As an Embedded Linux Software Engineer Intern , you will contribute to a development team creating Gogo's next generation, broadband air to ground communicat...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
InformationTechnologyCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
InformationTechnologyCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2019 InformationTechnologyCrossing - All rights reserved. 24 192