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Job Details

Desktop Support Analyst - on site San Francisco

Company name
Willkie Farr & Gallagher LLP

San Francisco, CA, United States

Employment Type

Help Desk, It

Posted on
Sep 16, 2021

Valid Through
Dec 30, 2021

Apply for this job


\u003cp\u003eThe IT Support Analyst provides technical phone and onsite support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. AV \u0026amp; conference room set up experience is preferred.\u003c/p\u003e
\u003cp\u003eThe ideal candidate will have previous professional and customer support experience and would be able to identify recurring problems and work toward resolving root cause.\u003c/p\u003e
\u003cp\u003e\u003cspan style=\u0022text-decoration: underline;\u0022\u003e\u003cstrong\u003eResponsibilities\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e
\u003cli\u003eField incoming help requests from end users in a courteous manner.\u003c/li\u003e
\u003cli\u003eEnsures all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database.\u003c/li\u003e
\u003cli\u003eEnsure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with the appropriate IT teams to find resolutions.\u003c/li\u003e
\u003cli\u003eUpdate Help Desk knowledge base with accurate and up-to-date information.\u003c/li\u003e
\u003cli\u003eTroubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment.\u0026nbsp;Troubleshoot Android and Apple iOS software issues.\u003c/li\u003e
\u003cli\u003eMaintains expert level knowledge of the platform\u0026rsquo;s operating systems, standard applications, and computer hardware solutions.\u003c/li\u003e
\u003cli\u003eHandle AV \u0026amp; Conference room set ups\u003c/li\u003e
\u003cli\u003eWork overtime as required.\u003c/li\u003e
\u003cp\u003e\u003cspan style=\u0022text-decoration: underline;\u0022\u003e\u003cstrong\u003eQualifications\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e
\u003cli\u003eCollege degree required, in a technology discipline (preferred) 1 year professional experience in supporting end user equipment in a high availability corporate or law firm environment.\u003c/li\u003e
\u003cli\u003eMust have excellent customer service skills, communication skills and be a team player.\u003c/li\u003e
\u003cli\u003eMust possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications.\u003c/li\u003e
\u003cli\u003eExperience supporting mobile technologies iOS and Android.\u003c/li\u003e
\u003cp\u003e\u003cspan style=\u0022text-decoration: underline;\u0022\u003e\u003cstrong\u003eADA Requirements\u003c/strong\u003e \u003c/span\u003e\u003c/p\u003e
\u003cp\u003eThe ability to sit for a long periods of time time. May be required to move of lift computer equipment weighing up to 40 lbs.\u003c/p\u003e
\u003cp\u003eFLSA Non-Exempt\u003c/p\u003e
\u003cp\u003eWillkie Farr \u0026amp; Gallagher LLP is an Equal Opportunity Employer\u003c/p\u003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:85771bc5-ab3e-4889-afbf-15540190e369,PublishedInternal:true,PublishedExternal:true,ExternalPostedDate:2021-09-16T23:47:54.574Z,InternalPostedDate:2021-09-16T23:47:54.574Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

Company info

Willkie Farr & Gallagher LLP
Website :

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