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Job Details

Desktop Support Analyst - on site San Francisco

Company name
Willkie Farr & Gallagher LLP

Location
San Francisco, CA, United States

Employment Type
Full-Time

Industry
Help Desk, It

Posted on
Sep 16, 2021

Valid Through
Dec 30, 2021

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Profile

\u003cp\u003eThe IT Support Analyst provides technical phone and onsite support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. AV \u0026amp; conference room set up experience is preferred.\u003c/p\u003e
\u003cp\u003eThe ideal candidate will have previous professional and customer support experience and would be able to identify recurring problems and work toward resolving root cause.\u003c/p\u003e
\u003cp\u003e\u003cspan style=\u0022text-decoration: underline;\u0022\u003e\u003cstrong\u003eResponsibilities\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eField incoming help requests from end users in a courteous manner.\u003c/li\u003e
\u003cli\u003eEnsures all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database.\u003c/li\u003e
\u003cli\u003eEnsure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with the appropriate IT teams to find resolutions.\u003c/li\u003e
\u003cli\u003eUpdate Help Desk knowledge base with accurate and up-to-date information.\u003c/li\u003e
\u003cli\u003eTroubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment.\u0026nbsp;Troubleshoot Android and Apple iOS software issues.\u003c/li\u003e
\u003cli\u003eMaintains expert level knowledge of the platform\u0026rsquo;s operating systems, standard applications, and computer hardware solutions.\u003c/li\u003e
\u003cli\u003eHandle AV \u0026amp; Conference room set ups\u003c/li\u003e
\u003cli\u003eWork overtime as required.\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cspan style=\u0022text-decoration: underline;\u0022\u003e\u003cstrong\u003eQualifications\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eCollege degree required, in a technology discipline (preferred) 1 year professional experience in supporting end user equipment in a high availability corporate or law firm environment.\u003c/li\u003e
\u003cli\u003eMust have excellent customer service skills, communication skills and be a team player.\u003c/li\u003e
\u003cli\u003eMust possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications.\u003c/li\u003e
\u003cli\u003eExperience supporting mobile technologies iOS and Android.\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cspan style=\u0022text-decoration: underline;\u0022\u003e\u003cstrong\u003eADA Requirements\u003c/strong\u003e \u003c/span\u003e\u003c/p\u003e
\u003cp\u003eThe ability to sit for a long periods of time time. May be required to move of lift computer equipment weighing up to 40 lbs.\u003c/p\u003e
\u003cp\u003eFLSA Non-Exempt\u003c/p\u003e
\u003cp\u003eWillkie Farr \u0026amp; Gallagher LLP is an Equal Opportunity Employer\u003c/p\u003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:85771bc5-ab3e-4889-afbf-15540190e369,PublishedInternal:true,PublishedExternal:true,ExternalPostedDate:2021-09-16T23:47:54.574Z,InternalPostedDate:2021-09-16T23:47:54.574Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

Company info

Willkie Farr & Gallagher LLP
Website : http://www.willkie.com

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