IT Specialist Child Welfare. implementation support services on-site user support large scale

Profile

HBITS-03-11868

Day to Day tasks to be performed by candidate include: Provide CONNECTIONS user support via in-person, email and telephone

provide direct, on-site instruction to individual users and small groups

provide instruction on newly released functionality

deliver presentations to line staff

monitor compliance with data entry requirements

review training materials

provide technical assistance with data warehouse

IT Specialist

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.

Mid-Level (30-60 Months): Candidate is able to work independently, without assistance. 44 months of experience providing IT support in in Child Welfare environment.

44 months of experience providing implementation support services for new application builds in a child welfare environment.

44 months of experience providing on-site user support for a large scale (15k users) distributed application

44 months of working on a statewide over 15K users roll out starting with a needs assessment, moving to ongoing support and ending with follow up

Bachelor's Degree

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Company info

Mvp Consulting Plus, Inc.