Baltimore, MD, United States
Help Desk, Telecom, It
HELP DESK / JR SYS ADMIN
imre is looking for a new staffer, capable of handling Tier 1 support and light sysadmin duties for a fast-paced full-service marketing communications agency.
ABOUT THE JOB AND WHO WE’RE LOOKING FOR
If you work at imre, you will have responsibilities at our offices in West Hollywood as well as supporting coworkers remotely on the east coast.
You should be able to respond to email and Slack requests in a timely fashion, often many per day. With the support of our Director of IT and external MSP, and in collaboration with them, you will be responsible for desktop support and more at all of our offices. Occasionally, with reasonable notice, we may require weekend and evening assistance.
You should know your way around Macs and iOS, and know some of the troubleshooting tips and tricks for both of these platforms. You value responsiveness and dialogue with your coworkers, providing excellent client service. You are persistent in seeking solutions that are not just good enough, but are above and beyond the call.
We intend for this to be a learning opportunity for someone with experience in the IT field, though it is adaptable to someone with substantial experience. We are willing to spend time training to fill holes in your knowledge, but we are also looking for someone who can be productive fairly quickly. You should have domain knowledge around macOS and iOS, both administration and troubleshooting. If you have additional IT experience, it will be considered favorably. We do not require certifications or degrees, but certifications and degrees are welcome.
A typical day in this job will involve responding to support requests from our staff, and helping implement IT projects. You will be responsible for following up on requests as well as some monitoring of our IT systems, as well as other duties as assigned.
THE KNOWLEDGE (REQUIRED)
At least one year of experience in IT service, preferably more
Solid experience in macOS support
Strong written and oral communication skills
A commitment to absolute accuracy in configurations and documentation
Solid grounding in core Microsoft Office applications (Word, Outlook, etc.)
Good troubleshooting ability
Strong data privacy practices
Empathy and understanding for technical issues
Understanding of how to get answers on your own
THE KNOWLEDGE (NICE TO HAVE)
Understanding of networking protocols (TCP/IP, DHCP, 802.1Q, 802.1X, 802.11, 802.3)
Understanding of the command line and bash, tcsh, or zsh
Understanding of Voice over IP
Experience in Windows support
Experience with Munki and other software deployment systems
Experience with Configuration Profiles
Experience with SimpleMDM or other MDMs
Experience with large wireless networks
BENEFITS & COMPENSATION
After a trial period as an hourly employee, salary and benefits will be commensurate with experience, to include paid vacation and holidays. Pay for the job will be competitive for the greater Los Angeles market, and will range upward with additional experience and skills. Apple hardware will be provided.
THE IMPORTANCE OF DIVERSITY
imre deeply believes that diverse workplaces are valuable. We strongly encourage those with diverse backgrounds, diverse experiences, and diverse outlooks on life to apply to work here. We are a welcoming organization interested in people from all walks of life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status or disability status.
Normal office environment, where there is no physical discomfort due to temperature, dust, noise, or smoke.
Website : http://imre.com/
There are industry people, and there are agency people. When you put the best of both under one roof, you get IMRE’s unique convergence model. Our industry experts and agency lifers combine forces on every project. Together, we produce big wins for our clients. You rarely find this kind of pooled brainpower under one roof. But you’ll always find it at IMRE.