Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Senior Technical Support Engineering Manager
IP Infusion Inc.
Santa Clara, CA
Apply Now >
Senior Analyst – R&D Systems & Services
South San Francisco, CA
Apply Now >
Director, IT
San Mateo, CA
Apply Now >
Systems Engineer
Arnold & Porter Kaye Scholer LLP
San Francisco, CA
Apply Now >
Global Access Risk Analyst
Facebook
Menlo Park, CA
Apply Now >
View more jobs in Foster City, CA
View more jobs in California

Job Details

Senior Technical Support Engineer

Location
Foster City, CA, United States

Posted on
May 08, 2021

Apply for this job






Profile

Description
The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Sr. Technical Support Engineer (Sr. TSE) works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The Sr. TSE will provide support via phone, email, and WebEx focused on the Qualys Cloud Agent used in conjunction with the Qualys Vulnerability Management, Policy Compliance, AssetView, and other Qualys Services.
We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Sr. Technical Support Engineer acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support, and is technically motivated.
Qualifications
The ideal candidate will have strong hands-on networking knowledge and have at least 6 years of previous experience in a technical support role and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. The applicant will have a deep understanding of network services, and how they work from a protocol/configuration level.
Required
6 years of experience in a technical support role.
Unix/Linux experience in an enterprise environment.
In-depth TCP/IP understanding.
LAN/WAN infrastructures.
Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH).
Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
Windows Active Directory authentication and security.
Knowledge of Samba/Active Directory integration
CIFS, DNS, ACL, server/client configuration.
Outstanding troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Splunk usage including but not limited to log queries and report/dashboard generation
Bachelor of Science, preferably with a major in Computer Science or equivalent experience
Preferred
Systems Management experience (KACE, GPO deployments)
Experienced with packet capture review and diagnosis.
Previous API support and Regex knowledge.
Scripting experience (Bash, Python)
Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
Oracle and Microsoft SQL knowledge highly desirable.
CCNA, MCSE, CISSP, CompTIA Security , and CEH highly desirable.
Bilingual candidates highly desirable (Spanish, French, German, Chinese, Portuguese)
Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)
EEO Employer/Vet/Disabled
Apply

Company info

Sign Up Now - InformationTechnologyCrossing.com

Similar Jobs:
Systems Engineer - SF
Location : San Francisco, CA
An international law firm is seeking a Systems Engineer to join their technology department. This person will be responsible for managing enterprise infrastructure systems, backup and disaster recovery technologies. Responsibiliti...
Technical Writer, IT Operations
Location : San Francisco, CA
At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything an...
IT Solution Architect
Location : San Francisco, CA
LOCAL CANDIDATES HIGHLY PREFERRED 6 month contract $90.00 - $94.00 W2 Must have: • Atleast 7 years of hands-on IT experience • Atleast 4 years of hands-on Information security experience • Good experience in development ...
I like the volume of jobs on EmploymentCrossing. The quality of jobs is also good. Plus, they get refreshed very often. Great work!
Roberto D - Seattle, WA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
InformationTechnologyCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
InformationTechnologyCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2021 InformationTechnologyCrossing - All rights reserved. 168 192