Sr. Engineer Directory and Collaboration MS 365/Azure AD

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

This position is part of the Workplace IT Experience team passionate about evolving internal IT services for reliability, agility, and user experience. The role focuses on the Enterprise Directory, Teamwork and hybrid Email infrastructure including both on-premises and cloud-based solutions. Responsibilities include support of cloud infrastructure and enterprise solutions primarily passionate about Office 365 cloud services, evolving hybrid on-premises' infrastructure, voice and video teamwork, efficiency, wireless user experience, remote access, security, monitoring, and automation. Services are handled across a multi-tenant environment including a dedicated tenant to meet government requirements.

Job Description

Core Responsibilities:

The successful candidate will need to be able to communicate effectively across the business collaborators set, work closely with technical resources for deployments, agilely complete technology research and take a role in evolving the enterprise Workplace IT Experience platform. Will possess the ability to engineer and operationally support Enterprise Email Services, Teamwork technologies and Directory Services in a large enterprise infrastructure. Support of Azure Active Directory, Office 365, and hybrid integration into the enterprise. Familiarity with government tenants is a plus.

Required Skills for this work shall include:

Provide technical support for AAD/O365/EMS services and resolve service-related issues through research and fix as well as working with Microsoft.

Azure Active Directory engineering and operational support of multi-tenant enterprise to provide centralized authentication, authorization, directory, and policy to control user/computer configs.

Systems engineering and operational support of Exchange in a hybrid on-premises and Office 365 infrastructure to support integration into the enterprise.

Shown functional experience to resolve break/fix scenarios, engaging broader teams as vital as well as partners, leads and vendors to deliver continuous improvement

Provide enterprise support to maintain highly redundant infrastructure including expertise supporting but not limited to:

PowerShell scripting for Active Directory and Exchange administration a must

Azure Active Directory and other cloud administration

O365 security and compliance, Microsoft MFA, SSO, Conditional Access, PIM and B2B

Understanding of Microsoft Graph API to access cloud data

Expertise in O365 hybrid integration with Exchange 2019 applying modern authentication

Knowledgeable of Simple Mail Transport Protocol (SMTP) and integrated relay solutions

Proficient in handling mail flow connectors and transport rules

Experience with HA and DR via cross-site clustering (DAG)

Management of Exchange legal hold processes for discovery litigation

Understanding of Exchange Edge and O365 cloud integration

Familiarity with perimeter mail flow via hygiene and security systems

Centralized administration through RBAC and delegation of authority

Documentation of configuration, change and incident management

Experience with supervising solutions for performance and availability

Experience with Networking Load Balancing technologies such as GSLBs and VIPs

DNS-based naming and IPv6 on Windows Servers

Education Level: Bachelor's Degree or Equivalent

Field of Study: Engineering, Computer Science

Certifications: MCSE and/or ITIL is a plus

Core Skills:

Responsible for building, managing, operating, and continuously improving Systems, Storage, Database, and/or Tools Infrastructure that support Comcast's customer facing applications, back-office, and provisioning infrastructure in a 24/7 environment. Focuses on architecting, building, deployment, services, systems, and tools. Drives standardization and service focused instrumentation. Provides subject matter expertise. Resolves break/fix scenarios, engaging broader teams as vital and partners/leads vendors and regions to deliver continuous improvement.

Develops solutions for very sophisticated and wide-reaching systems engineering problems.

Operating Systems & Disk Management responsibilities: Provides in-depth knowledge of Operating System internals to aid in troubleshooting sophisticated problems.

Storage and Backup responsibilities: Sets up, solves problems, and tunes sophisticated SAN software issues.

Scripting responsibilities: Proficient at scripting with PowerShell. Uses professional standard methodologies in day-to-day work like revision control, unit testing, or other.

Networking responsibilities: Recommends or helps architect an entire system, including network design and topology. Knowledge of load-balancing technologies is a plus.

Application Technologies responsibilities: Provides experienced recommendations and advice to the team and/or department in the areas of web services, OS, and storage, including being an active liaison to Development, QA, and the Business.

Crisis Management/Troubleshooting - Analyzes systems and makes recommendations so problems do not happen in the first place. Takes lead on issue resolution activities, using knowledge of sophisticated and company-wide systems.

Change Management - Foresees issues and impact of change prior to the implementing the change.

Monitoring, Metrics and System Quality - Leads end to end audit of monitors and alarms based on subsystem knowledge.

Capacity Management - Analysis encompasses entire network of systems. Is responsible for the development of sophisticated scaling models for capacity planning and financial understanding

Time Management - Ability to multi-task and prioritize with little to no supervision. Can provide team leadership skills for further gains in efficiency.

Project Management - Oversees technical details of project from inception to launch, integrating known lessons-learned, and feeds new lessons learned back into common repository. Delegates to other technical resources while setting direction

Communication - Provides feedback for organization-wide issues. Documents processes and procedures to be used by a wide audience. Be able to articulate expertise of various subsystems.

Ownership - Takes ownership of policies and procedures that the organization uses and adjusts accordingly based on feedback and observations. Acts as a mentor to more junior technical staff.

Training - Takes a diverse set of training - beyond immediate technical domain.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as vital.

Employees at all levels are encouraged to:

Understand our Operating Principles; make them the guidelines for how you do your job

Be responsible for the customer experience-think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services

Know your stuff-be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences

Win as a team-make big things happen by working together and being open to new insights

Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

Get results and growth!

Respect and promote inclusion and diversity

Do what's right for each other, our customers, investors and our communities

Disclaimer:

This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com