PetSmart Store Support Group, Inc.
Phoenix, AZ, United States
Manager, It, Retail
IT Project Manager (Retail) Store System Delivery
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How this role will make an impact:
Is your passion to lead technical programs that deliver solutions focused on supporting a growing and dynamic business? Do you love pets and want to join your experience with enabling systems that help PetSmart be the trusted partner of Pet Parents and their pets?
PetSmart is looking for an IT Project Manager who will provide leadership and direction in the development of solutions that support retail business strategies. They are responsible for leading technical projects across all areas of the retail commerce and customer engagement delivery team. The role will be accountable for working with cross-functional teams across all our brands to implement and deliver solutions aligned with strategies and plans for technology, people and process for in-store, corporate and direct-to-consumer environments. The IT Project Manager will ensure organized, predictable and managed change.
Your goals and responsibilities will include:
PEOPLE & TEAM INFLUENCE
Demonstrate abilities as a team leader; lead teams to create an atmosphere of trust
Seek diverse views to encourage improvement and innovation
Provide guidance to a team of associate and contract Application Analysts, QA Analysts, Application and Integration Developers
Develop strong relationships within IT and the business
Develop vendor partnerships supporting project delivery
Adapt to shifting priorities, demands, and timelines
Defuse tension among project team should it arise
PROGRAM & PROJECT
Participate in early forecast activities to estimate staffing and effort to scope projects
Define project governance structure
Plan / Participate in Project Leadership / Steering Committee meetings
Anticipate risks, drive contingency planning, and resolve roadblocks
Accountable for the overall delivery of highly complex, cross-functional projects impacting the enterprise, which are led by your team
Accountable for scope, schedule, and communication management
Understand and advocate best practices in high-level system designs
Provide leadership and direction in the design, development, support, and implementation of business capabilities as it relates to application and technical delivery
Participate in the development and sustainability of Project Management, QA, and Development Frameworks
Manage day-to-day budget for assigned projects
May drive contracts/SOWs, oversee budgets; review expenditures and partner to analyze variances
What you’ll bring to the table:
Minimum 3 years’ experience retail background in store systems
Minimum 3 years’ experience in application integration, solution design and support
Project budget responsibilities, experience managing over $500k
Strong critical thinking, communication, and relationship building skills
Proficient in SDLC, project management discipline, and tools; MS Project, MS Office Suite, Jira, Confluence, etc.
PMP, CSM or other certifications with demonstrable application desired
Experience working with 3
party vendors and managing vendor relationships
Bachelor's Degree required, in Computer Science or related field preferred, and 5 years of related experience or an equivalent combination of education and experience
ABOUT OUR IT TEAM:
We’re growing at a faster pace than we ever have before, investing heavily in cutting-edge technology and, more importantly,
Our PetSmart IT team isn’t just its own department, they are valued business partners to every area of our company. At every level, our IT associates are empowered to come up with innovative ideas that have strategic impacts to the business. You’ll take pride in the work that you do and the “why” behind it all—for the love of pets.
WHY YOU’LL LOVE IT HERE:
Our home office offers outstanding amenities in a fun and rewarding workplace including:
Pet friendly environment, bring your pets to work!
A work-life balance and family events such as movie nights, art events and holiday festivals
“Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
“Sit & Stay” Café serving fresh breakfast and lunch options
“Lil’ Paws” learning center and onsite childcare facility
Volunteer events with PetSmart Charities
PetSmart Store Support Group, Inc.
Website : http://www.petsmart.com/
PetSmart, Inc., together with its subsidiaries, operates as a specialty retailer of products, services, and solutions for pets in the United States, Puerto Rico, and Canada. The company offers consumables, such as pet food, treats, and litter; and hardgoods, which include pet supplies and other goods comprising collars, leashes, health care supplies, grooming and beauty aids, toys, apparel, and pet beds and carriers, as well as aquariums and habitats, accessories, décor, and filters for fish, birds, reptiles, and other small pets. It also provides fresh-water fish, small birds, reptiles, and small pets; and pet services, such as dog training, pet grooming, and pet adoption services. The company also offers pet food and pet products through an e-commerce site, PetSmart.com. PetSmart, Inc. was founded in 1986 and is based in Phoenix, Arizona.