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Job Details

QA Lead

Company name
PetSmart Store Support Group, Inc.

Phoenix, AZ, United States

Employment Type

It, Quality

Posted on
Feb 02,2019

Valid Through
May 18,2019

Apply for this job


Job Responsibilities

Quality Assurance Practice Lead

How this role will make an impact:

Is your passion to lead and develop others while also sharing your expertise on how to ensure quality solutions are delivered for a growing and dynamic business? Do you love pets and want to combine your experience to help PetSmart be the trusted partner of Pet Parents and their pets?

PetSmart is looking for a Quality Assurance Practice Lead who will use their expertise to spread knowledge and define quality practices, lead a team of quality-focused associates, and as needed, execute testing across customer facing applications.

Your goals and responsibilities will include:


Demonstrate abilities as a team leader; lead teams to create an atmosphere of trust

Develop your diversely skilled direct and indirect team members on sound quality practices

Support the individual professional development of the team

Provide guidance to a team of associates and contractors (on & off-shore)

Utilize collaboration skills to partner with other disciplines, business users, and vendors to bring high quality solutions and services to successful implementation

Develop strong relationships

Assist projects in the estimation of resource requirements


Establish policies, processes, and metrics to ensure achievement of quality goals

Oversee end-to-end program quality in a complex integrated environment

Lead test teams in planning and executing concurrent test programs and projects

Define and monitor quality and reusability standards across areas such as: application, integration, automation, stress, load, and performance testing

Provide constructive feedback throughout the development lifecycle to drive continuous process improvement

Ensure solutions and services meet PetSmart's standards, and customers' expectations for quality

Support waterfall and agile frameworks

Support the need and utilization of test environments

Maintain knowledge of emerging technologies

What you’ll bring to the table:


Bachelor’s Degree in Computer Science or equivalent experience

4-8 years of experience in a QA/Software Test Engineering related role required

2 years of experience in QA or software testing team required

Strong background in testing methodologies

Strong understanding of integration testing

Strong understanding of test automation

Working knowledge of performance/stress testing

Working knowledge of SQL

Program/Project management knowledge & skills for Agile/Scrum frameworks and Waterfall methodology

Strong customer focus

Passion for delivering quality software solutions, systems and services

Proven ability to work under tight deadlines and the ability to deal with ambiguity

Strong oral and written communicator with good interpersonal skills

Positive attitude and solid work ethic

Continuous learner

Preferred Requirements:

Prefer experience with:

Test lab management

Release Management

Sustained Engineering

Hardware testing

Data verification

Jira/Confluence or similar project management platform

Retail, Store Systems, CRM, Web or Mobile solutions


CSM, CSPO, SAFe, Lean Agile, PMP, CQA, CSTE, CSTP, CQE, CSQE certification(s) are a plus


We’re growing at a faster pace than we ever have before, investing heavily in cutting-edge technology and, more importantly,


. Our PetSmart IT team isn’t just its own department, they are valued business partners to every area of our company. At every level, our IT associates are empowered to come up with innovative ideas that have strategic impacts to the business. You’ll take pride in the work that you do and the “why” behind it all—for the love of pets.


Our home office offers outstanding amenities in a fun and rewarding workplace including:

Pet friendly environment, bring your pets to work!

A work-life balance and family events such as movie nights, art events, and holiday festivals

“Top Dog” gym with equipment, fitness classes, massage therapists, and personal trainers

“Sit & Stay” Café serving fresh breakfast and lunch options

“Lil’ Paws” learning center and onsite childcare facility

Volunteer events

The physical demands are characteristic of those found in a typical office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is characteristic of those found in a typical office environment.

Company info

PetSmart Store Support Group, Inc.
Website :

Company Profile
PetSmart, Inc., together with its subsidiaries, operates as a specialty retailer of products, services, and solutions for pets in the United States, Puerto Rico, and Canada. The company offers consumables, such as pet food, treats, and litter; and hardgoods, which include pet supplies and other goods comprising collars, leashes, health care supplies, grooming and beauty aids, toys, apparel, and pet beds and carriers, as well as aquariums and habitats, accessories, décor, and filters for fish, birds, reptiles, and other small pets. It also provides fresh-water fish, small birds, reptiles, and small pets; and pet services, such as dog training, pet grooming, and pet adoption services. The company also offers pet food and pet products through an e-commerce site, PetSmart, Inc. was founded in 1986 and is based in Phoenix, Arizona.

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