Customer Support Analyst

Profile

At Upland Software, you\u2019ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility.\u00A0Our operating model has always supported remote work\u2014and as we keep growing and evolving our workplace, that won\u2019t change. We\u2019re passionate. We\u2019re proactive. We take pride in our work, and we love a good challenge. Sound like you?Opportunity Summary:The role of\u00A0Customer Support\u00A0Analyst\u00A0is a good fit for any person that is passionate about technology\u00A0and\u00A0is willing to go above and beyond to\u00A0improve\u00A0customer satisfaction.\u00A0\u00A0We strive to maintain an\u00A0environment\u00A0that\u00A0is highly collaborative, fast-paced and full of\u00A0positive\u00A0energy\u00A0and we\u2019re looking for individuals who will help\u00A0meet and exceed that standard!\u00A0 The average day is spent working on customer issues and requests and making sure those issues and requests are resolved to the customer\u2019s satisfaction\u00A0all while constantly learning and exploring the new and exciting technology that our products deliver.Primary Responsibilities: Technical Support of Upland products\u00A0 Interact with customers via phone/email to provide effective service and support\u00A0\u00A0 Report product or solution problems to engineering and follow-up on resolution\u00A0 Coordinate upgrades Identify areas for improvement and make constructive suggestions for change\u00A0 Continually seek opportunities to increase client satisfaction and deepen client relationships\u00A0 Ensure customer satisfaction through reporting, follow-up and appropriate problem closure\u00A0\u00A0Requirements: University Degree in CS related field\u00A0OR\u00A0equivalent experience At least 2 years of experience in customer support environment\u00A0preferred. Knowledge of web application servers, operating Systems, databases. Ability to work independently and cooperatively as a team. Ability to listen, understand and handle customer inquiries, problems or complaints in a timely manner. Excellent communication skills. Excellent organizational and analytical skills. Good problem-solving and time management skills. Demonstrates interest to learn.Desired Skills: Junior level programming in HTML, CSS, jQuery, JSP\u2019s, understand Java Understanding of Project Management processes and best practices Knowledge of Help Desk applications, ITSM applications. Understanding of knowledge centric applicationsUpland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit\u00A0www.uplandsoftware.com.Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.\u00A0\u00A0

Company info

Tenrox Project Management Software & Workforce Management Solutions
Website : http://www.tenrox.com/