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Job Details

Production Support Engineer

Company name
Greenway Medical Technologies, Inc.

Location
Alachua, FL, United States

Employment Type
Full-Time

Industry
Engineering, It

Posted on
Feb 02,2019

Valid Through
May 18,2019

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Profile

Summary

Provides technical support to product support staff to diagnose, troubleshoot, triage, repair and debug complex software and system problems.

Essential Duties & Responsibilities

Troubleshoots and documents software product defects escalated from various support groups.

Assists with the deployment of product hot fixes and other related solutions.

Documents solutions for use by support staff.

Provides support to customer/user inquiries or concerns regarding our products or services.

May act as a liaison between various support groups and development.

May provide after hours on‐call production support.

May produce metrics based reporting for reported database problems and environmental concerns.

May document product defects for submission to the software development team.

May track resolution of product defects and/or system performance problems.

Provides after hours on‐call production support on rotating basis.

Skills & Requirements

Education

BS/BA in computer science or related field / work experience.

Minimum Qualifications

2 years’ experience in providing support, analysis, IT and/or quality assurance for software applications.

Skills/Knowledge

Strong technical troubleshooting, problem solving, and analytical ability

Experience providing Level 2 or Development (Level 3) technical support

Medical software industry experience

Experience troubleshooting complex software or system problems

Experience documenting software

Technical knowledge of operating systems (Windows/Linux/Unix) and SQL query preferred

Basic programming / scripting skills

Excellent communication, customer support and interpersonal skills required

Experience troubleshooting networking issues and other systems issues preferred

Requires a high degree of energy and flexibility in adjusting to fast‐paced environments with shifting workflows while

juggling multiple priority tasks.

Work Environment/Physical Demands

Office environment

Ability to use a computer, phone, and other office equipment

Ability to travel

Ability to work a varied schedule

Ability to work with the public

Ability to perform repetitive duties

Ability to perform a variety of duties

Ability to sit, stand, or walk for long periods of time

Ability to see near/far

Qualifications

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Company info

Greenway Medical Technologies, Inc.
Website : http://www.greenwaymedical.com

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