Collaborations Services Manager

Profile

Collaborations Services Manager

at Pure Storage

Mountain View, CA

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data.

With 9,000 customers including 50% of the Fortune 500, we’ve only scratched the surface of our ambitions

Pure is blazing trails and setting records:

For eight straight years, Gartner has named Pure

a leader in the Magic Quadrant

Our customer-first culture and unwavering commitment to innovation have earned us a certified

Net Promoter Score in the top 1% of B2B companies globally

Industry analysts and press

applaud Pure’s leadership

across these dimensions

And, our 4,000 employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

Pure Storage is looking for a passionate leader to scale our Collaboration team. In this role, you will lead a team of collaboration services specialists and collaborate across the company (R&D, InfoSec, and Legal etc..) as we embark on our digital transformation journey. As a Collaboration service owner, you will be counted on to deliver best-in-class, collaboration solutions across all of our corporate offices globally while ensuring compliance with Finance, Ethics, Legal, data privacy & Security, and other corporate policies. You will play a key role in setting the strategic direction and roadmap and be accountable for the tactical execution and implementation across the Collaboration technology portfolio (

Google Workspace, Slack, Simpplr, Smartsheet and Lucid

The ideal candidate is one that practices end user empathy, is intellectually curious, enjoys learning new skills and capabilities to bring the best in class experiences to Pure employees. The role requires a heavy focus on enablement of the collaboration tools for employees. The leader should bring a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs. The candidate should also have exceptional analytical, communication, and problem-solving skills and be comfortable interacting with all levels of the organization, including Executive Management.

What You'll Do

Strategically:

Develop a strategy and roadmap for Collaboration Services technologies

(Google Workspace, Slack, Simpplr, Smartsheet and Lucid)

that outlines long-term goals for the team and aligns with the overall IT roadmap

Drive tactical execution and implementation of projects on the roadmap

Design and implement automations and integrations to support

custom solutions that integrate Slack and/or other technologies in the space

Own the relationship with the product vendor (Google, Slack, etc..) to drive product enhancements to meet Pure Storage’s growing business requirements

Determine the best available products for Pure workers, based on competitive analysis and consultation with internal stakeholders (Engineering, Security,

Legal, etc.)

Keep current on technologies and developments in this area and actively champion and evangelize collaboration tech and benefits.

Ensure standardization of process, technology, capability, and ongoing measurement and maturity in service delivery capability

Provide governance over the environment (integrations, security policies, records retention) and ensure service is meeting the expectations of our businesses

Tactically:

Be the technical subject matter expert with working knowledge to support Collaboration services for Google Workspace, Slack, Simpplr, Smartsheet and Lucid

Act as the single point of contact for P1 and P2 incidents, perform business impact assessments, coordinate and carry out suitable resolutions involving key technical teams including Google support. Provide problem resolution reports for management as required

Administer and lead operational activities in day-to-day work necessary for supporting the services which includes, periodically analyze trouble tickets from lower tier teams, identify gaps, create and carry out new solutions, document and train technical support staff globally.

Work with the internal helpdesk team to ensure they know product issues and work with the vendors to remediate those issues. Train the helpdesk to respond to problems correctly.

Partner with business and other IT functions to evaluate, prioritize and resolve new issues & problem scenarios

Consolidate and migrate off declining tools, manage communication and process for migration

Collaborate with other technical and functional teams to document and support business rules, system operating procedures that pertain collaborations service technologies

Must be able to create design documents, system operating procedures & FAQs. Enhance documentation periodically to keep it current and relevant.

Lead and carry out the integration or separation of email and collaboration technologies during mergers & acquisitions or divestitures

Qualifications:

Solid experience with

Google Workspace, Slack, Simpplr, Smartsheet and Lucid

and relevant collaboration technologies and/or related technologies.

Certifications: Google Workspace Certification

and/or

Slack Certified Administrato

r or equivalent preferred

5 years of relevant work experience

including a proven track record in a management position, leading large cross-functional teams and solving complex problems for business functions with significant business impact

Proven track record of leading through influence, building long-term relationships and confidence building vision, roadmaps, budgets, priorities and objectives

Good understanding of technology enabled business transformation, Digital transformation, Organizational transformation, delivering enterprise-level IT projects

Ability to support, mentor and coach teammates

Bachelor's degree in computer science, electronics and communication, and relevant fields or related work experience preferred

#LI-UT1

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at

TA-Ops@purestorage.com

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

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Applicant & Candidate Personal Information Protection Notice

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

PURE’S COMPLIANCE WITH THE U.S. GOVERNMENT COVID-19 MANDATE

In accordance with Pure’s policies, current and anticipated federal regulations, and our ongoing commitment to prioritizing the health and well-being of our employees, partners, and customers, and the community at large, where permitted by law, all Pure employees and contractors working in the United States are expected to be fully vaccinated against COVID-19 prior to your start date.

Should you require an exemption for medical or religious reasons, you must initiate Pure’s exemption request process which will determine if an exemption can be granted in accordance with applicable local, state, and/or federal law.

Company info

Pure Storage
Website : http://www.purestorage.com