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Life Science Service Technical Support Specialist

Englewood, CO, United States

Posted on
Jan 07, 2021

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u003cpu003eu003cstrongu003eu003cemu003eLife Science Service Technical Support Specialistu003c/emu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cemu003eu0026nbsp;u003c/emu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cemu003eWestern USA Regionu003c/emu003eu003c/strongu003eu003c/pu003enu003cpu003eShimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Our products include Gas Chromatographs, Liquid Chromatographs, Mass Spectrometers, Total Organic Carbon Analyzers, UV-Vis Spectrometers, Fluorescence, Atomic Absorption, IR, X-Ray, and Universal Testing Machines. In 1975, SSI Corporate Headquarters was established in Columbia, Maryland and we currently have ten regional offices coast to coast.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003ePOSITION SUMMARY:u003c/pu003enu003cpu003eThe individual in this position is responsible for a wide variety of service and application related support functions including, but not limited to, the repair, maintenance, installation as well as analytical protocols and method development of assigned Life Science products. Life Science products includeu0026nbsp;(but not limited to); AXIMA MALDI instruments, MALDI 7090, MALDI 8020, PPSQ, PERFINITY LC, LABNIRS, LIGHTNIRS, IM-LAYER and CLAM/C2MAP, LCMS 9030 .u003c/pu003enu003cpu003eAdditional responsibilities include training and support of field and less experienced personnel as well as other service, application related duties that may be assigned from time to time.u003c/pu003enu003cpu003eADDITIONAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:u003c/pu003enu003colu003enu003cliu003eThe repair, maintenance, and installation of those products sold by Shimadzu Scientific Instruments or its representatives anywhere within the companyu0026rsquo;s market area.u003c/liu003enu003cliu003eProviding technical training to customers, service and technical support personnel.u003c/liu003enu003cliu003eProvide Application training to customers and MS Tech Support.u003c/liu003enu003cliu003eAccurate documentation and reporting of all repairs and product failures and when applicable providing design change and improvement recommendations.u003c/liu003enu003cliu003eDeveloping preventative maintenance procedures for assigned products as required.u003c/liu003enu003cliu003eThe review of parts usage and recommendation of repair parts stocking levels for assigned products.u003c/liu003enu003cliu003eThe maintenance and control of repair parts inventories within the positionu0026rsquo;s assigned region in accordance with the administrative policies as defined by the Service Center at corporate.u003c/liu003enu003cliu003eProviding customers and field personnel with necessary telephone technical support, repair parts shipments and documentation required to effect instrument repairs, maintenance, and installations.u003c/liu003enu003cliu003eMust travel by air and drive as required.u003c/liu003enu003cliu003eMust travel overnight, as the position requiresu003c/liu003enu003cliu003eAccurate and timely submission of all necessary paperwork and reports.u003c/liu003enu003c/olu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eSCOPE:u003c/pu003enu003cpu003eThis positionu0026rsquo;s primary focus is to provide quality, efficient service and application support to our customers and to support the other Service, Regional Technical Support, and Sales u0026amp; Marketing staff in performance of the same.u003c/pu003enu003cpu003eKNOWLEDGE REQUIREMENTS:u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003ctableu003enu003ctbodyu003enu003ctru003enu003ctdu003enu003cpu003eCASUALu003c/pu003enu003c/tdu003enu003ctdu003enu003cpu003eWORKINGu003c/pu003enu003c/tdu003enu003ctdu003enu003cpu003eTHROUGHu003c/pu003enu003c/tdu003enu003c/tru003enu003ctru003enu003ctdu003enu003cpu003eShimadzu Productsu003c/pu003enu003cpu003eShimadzu Organizationu003c/pu003enu003c/tdu003enu003ctdu003enu003cpu003eCustomer Relationsu003cbr /u003eReport Preparationu003c/pu003enu003cpu003eComputer Literateu003c/pu003enu003c/tdu003enu003ctdu003enu003cpu003eElectronics Knowledgeu003c/pu003enu003cpu003eBiotech Product Knowledgeu003c/pu003enu003cpu003eBench Chemistryu003c/pu003enu003cpu003eMS sample preparationu003c/pu003enu003cpu003eOrganizational Skillsu003c/pu003enu003c/tdu003enu003c/tru003enu003c/tbodyu003enu003c/tableu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003ePROBLEM SOLVING REQUIREMENTS:u003c/pu003enu003cpu003eIncumbent must be proficient at effectively and efficiently troubleshooting and repairing instrument problems, performing installations, and providing, when necessary, customer and staff training.u003c/pu003enu003cpu003eEDUCATION AND/OR EXPERIENCE REQUIREMENTS:u003c/pu003enu003cpu003eAn associateu0026rsquo;s degree in Electrical Engineering or Technology is required, a bachelors within a Life Science discipline is highly preferred. u0026nbsp;Incumbent must have at least three years of field or in-house instrumentation repair experience (or the equivalent similar product) is required.u003c/pu003enu003cpu003eShimadzu Scientific Instruments is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.u003c/pu003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:2bc2a753-1232-400c-84cf-ef90d5762b76,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2021-01-07T19:56:18.344Z,InternalPostedDate:null},{JobBoardId:a1fe77dc-a764-4942-9f16-a32427de8ba5,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2021-01-07T19:56:18.344Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

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