CRM Project Manager

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Job Title:

Project Manager The Project Manager oversees the planning, implementation, and tracking of customer and internal projects. Projects require a group of people to work together to achieve a set of specific objectives.

The Who, What, Where And Why

The Project Manager ensures projects are completed on time and within budget, that project objectives are met and that teams works together effectively to achieve the desired outcomes. The Project Manager oversees projects, ensuring efficiency and maximization of appropriate resources.

This position may involve travel to customer sites.

Who?

The right person will ideally have 5 - 7 years of experience with experience in support or professional serves. And ideally have the following skills and abilities in:

· Proven working experience in project management in the information technology sector.

· Preferred educational background in the fields of computer science or engineering.

· Solid technical background with understanding and/or hands-on experience in software development, databases, and web technologies.

· Ability to simultaneously manage multiple projects and be accountable for project timelines, budgets, and deliverables.

· Ability to prioritize and strategize based on customer and/or business needs.

· Solid track record of relevant commercial experience.

· Solid organizational skills including attention to detail and multi-tasking skills.

· Excellent client-facing and internal communication skills.

· Excellent written and verbal communication skills with the ability to lead teams effectively.

· Ability to work well under pressure, demonstrates enthusiasm, and strong self-motivation.

· Strong working knowledge of Microsoft Office.

· PMP / PRINCE II certification is a plus.

What?

1. Plan the project

a.

Define the scope of the project in collaboration with senior management.

b. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.

c. Determine the resources (time, money, equipment, etc) required to complete the project.

d. Develop a schedule for project completion that effectively allocates the resources to the activities.

e. Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required.

f. Determine the objectives and measures upon which the project will be evaluated at its completion.

2. Staff the project

a. In consultation with the appropriate manager, recruit, interview and select staff and/or volunteers with appropriate skills for the project activities.

b. Oversee project staff according to the established policies and practices of the organization.

c. Ensure that all project personnel receive an appropriate orientation to the organization and the project.

d. Contract qualified consultants to work on the project as appropriate.

3. Implement the project

a. Execute the project according to the project plan.

b. Set up document repository to ensure that all project information is appropriately documented and secured.

c. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.

d. Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project.

e. Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.

4. Control the project

a. Manages revenue goals set for projects.

b. Accurately forecasts revenue, profitability, margins, bill rates and utilization across projects.

c. Sets expectations upward regarding revenue and profitability projections.

d. Performs as the initial management escalation point for any project related issues.

e. Minimizes exposure and risk on projects.

5. Evaluate the project

a. Ensure that the project deliverables are on time, within budget and at the required level of quality.

b. Evaluate the outcomes of the project as established during the planning phase.

6. Knowledge Management

a. Create KB articles and documents using the Knowledge Centered Support (KCS) methodology, to be published and shared both internally and with the customer base.

7. Communication

a. Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.

b. Ensure a professional communication manner when in-person or in writing or on the phone at all times.

8. Business Development

a. Leads proposal efforts including completing project scoping and assessments.

b. Effectively conveys our message in both written and verbal business development discussions.

c. Works in conjunction with the sales team to follow up on sales leads within practice and ensure seamless handover between presales and project.

d. Grows long-term relationships with clients.

Why?

In this role you will work on an awesome team (insert team culture here).

Aptean is where go-getters with strong problem solving skills can thrive. We provide learning opportunities across the company so that you can build a career here no matter your background. Each and every one of us has a different story and different strengths. We are a dynamic company that cares about our 1,700 employees as much as our customers and our leadership team

believes in finding and retaining awesome people.

To promote health and wellness, Aptean employees are provided with competitive compensation, robust benefits beginning day-one, and a self-managed PTO policy. Our open-office environment and modern breakroom allow people to get to know each other from across departments

About Us

Aptean is a private-equity backed software company that connects companies in specific industries with specialized software solutions

. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds with streamlined industry-specific software solutions. That’s why over 4,100 highly specialized organizations in more than 20 industries and 54 countries rely on us to simplify their everyday operations.

If you are looking for a company where you can give your best, work collaboratively, and build your career, we encourage you to submit an application!

Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state, and local laws we do not tolerate discrimination or harassment against any applicant for employment or employee with Aptean because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other group status protected by applicable law.

Company info

CDC Software
Website : http://www.cdcsoftware.com