Legislative Office Consultant I Information Systems Division/Computer Support Center Texas Legislative Council Austin TX

Profile

Posted: April 26, 2022

| Application Deadline:

May 9, 2022

Title

Legislative Office Consultant I

Information Systems Division/Computer Support Center

Texas Legislative Council

Austin

General Description

Analyzes the legislative business process, recommends computer solutions, and provides technical services to client group. Assists Information Systems (IS)/Computer Support Center (CSC) project teams in developing, testing, maintaining, training others on, and supporting software applications designed for the legislature. Works under close supervision of team leader and is assigned a select group of member or central staff offices to support.

Responsibilities

Primary responsibilities for this position include:

Troubleshooting computer problems.

Providing one-on-one training and support.

Providing assigned offices with file retention assistance and user ID maintenance.

Supporting client group inquiries.

Processing calls and e-mailing requests originated by the IT Support Center.

Coordinating the creation and update of the client group's office profile.

Coordinating the computer setup of new client employees with appropriate IS staff.

Marketing new software and disseminating information on new applications to the Capitol and district office staff members.

Participating in the deployment of new software products and hardware, including pre-deployment and follow-up deployment office visits.

Participating in beta testing and quality control for new applications and new hardware.

Participating in routine office visits in assigned offices.

Conducting surveys of legislative office staff.

Acting as a resource for the Media and Education Department regarding class curriculum development and documentation.

Producing written documentation as

requested.

Working on special project teams as assigned by CSC

management.

Communicating with supervisor and other IS teams regarding technical

issues.

Maintaining computer software skills through group participation, self­ supervised learning, and training.

Performing other duties as

assigned.

Minimum Qualifications

Experience working with computers. An understanding of the legislative process desirable. Graduation from a four-year college or university or equivalent.

Experience and education may be substituted for one another.

Minimum qualifications for this position include:

Knowledge of computers and computer terminology.

Knowledge of political protocol and sensitivity.

Strong skill in oral and written communication.

Strong organizational skills.

Skill in spelling, punctuation, and grammar.

Skill in typing.

Skill in customer service.

Skill in diagnosing and solving computer problems.

Ability to learn a broad range of personal computer applications.

Ability to work well under pressure and meet deadlines.

Ability to use word-processing applications.

Ability to handle multiple tasks.

Ability to work overtime.

Ability to maintain confidentiality of material and information.

Ability to maintain regular attendance and punctuality.

Ability to work well with others.

Ability to work as a member of a team.

Salary and Benefits

Starting at $4,000.00 per month. The council also offers a generous benefits package. Please click here

for more information.

To Apply

To be considered, an applicant must submit a resume and a completed State of Texas Application for Employment (available on the council's website: https://tlc.texas.gov/employment#openings-section

Submit requested documentation by:

Email

TLCCareers@tlc.texas.gov

(preferred method)

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