IT - END USER APPLICATION SUPPORT SPECIALIST - fully remote IP law firm

Profile

McNeill Baur PLLC seeks a hands-on, proactive end user application support specialist with at least three years of work experience, preferably in an IP law firm setting, to serve in a highly interactive internal client-facing position. Experience working and providing IT services in a remote environment is also preferred. This position will join our collaborative administration team to provide end user training and support for the firm’s cloud-based document management (NetDocuments) software application, along with basic hardware support.

Responsibilities:

• Act as cloud-based document management system (NetDocuments) expert within the firm.
• Set up new client workspaces daily, as needed.
• Manage CollabSpaces within document management system for external sharing of information, including set-up, populating documents, and removing/deleting CollabSpaces.
• Manage internal and external users of the document management system.
• Manage the technical aspect of file transfer processes, consulting with outside counsel and internal customers to 1) receive incoming files and upload them to the document management system; or 2) prepare files for transfer outside the firm.
• Create and manage ethical walls within the document management system.
• Administer the firm’s document retention policy within the firm’s document management system.
• Contribute to the onboarding process and training for new hires for the following firm software applications:
  • Cloud-based document management system
  • Office 365 applications (Outlook, Teams, Word, Excel, etc.) and the connections with the document management system
• Provide basic troubleshooting assistance for firm hardware and software applications. Escalate as appropriate.
• Develop and conduct end-user training sessions related to best practices, new features, or as requested.
• User support for all Office 365 applications (i.e., Word, Excel, PowerPoint, etc.)
• Partner with the administrative team in the creation and maintenance of a firm intranet using SharePoint.

ABOUT YOU

The successful candidate will possess:

• Excellent customer service skills and attitude, with a patient, friendly demeanor.
• Excellent problem-solving abilities and the capacity to troubleshoot and recommend solutions with a strong interest in teaching best practices.
• The ability to work independently and communicate effectively with the Director of Operations & Finance, and the Director of IP Administration, partners, and team members with varying technical abilities working remotely across the country.
• Strong knowledge of Microsoft desktop products, including Microsoft desktop operating systems and Office 365. A high proficiency with Outlook is required.
• Proficiency with cloud-based document management systems, preferably Net Documents.
• Knowledge of Intellectual Property prosecution law practice strongly preferred.
• Ability to work a flexible schedule, including irregular evening and weekend hours, and to provide extended hours when required for specific project activities and during urgent problem-solving situations.
• A college degree is preferred. However, candidates with equivalent experience will be considered.

Company info

McNeill Baur PLLC